In October 2006, Tribeca Ltd. became an Information Builders InfoElite Partner because of our BI technology expertise. Tribeca's client, Plus Relocation Services of Minneapolis, a global executive relocation service, required a better method of accessing, analyzing, and delivering data to its customers, customer support personnel, and executive management. Tribeca assisted Plus in establishing clear business goals for its BI solution, including:

• Deploying a reporting solution that has connectivity to multiple disparate databases
• Creating a single sign-on within the company's web portal
• Providing customers with better analytics with charting and graphing capabilities
• Enabling executives with the ability to have ad hoc query and analysis
• Implementing dashboards to track key performance indicators

Based on these needs, Tribeca recommended WebFOCUS as the solution of choice. According to Spano, a key factor in this recommendation was Tribeca's strong working relationship with Information Builders, as well as the accessibility of local Information Builders offices, account executives, and technical managers. "WebFOCUS is just easier to learn and implement," says Spano. Implementation began in October 2007.

"It's been a great experience partnering with the Information Builders team in Minnesota," notes Spano. "We've had great pre-sales and sales support that work with us, not against us. I'm also very impressed with the way my customers are treated."

Spano has developed a valuable working relationship with Information Builders Executive Account Managers Bill Finnegan and Mary Gibb. "Our relationship allows us to present a partnership with the resources our customers need to address software, consulting, and support issues," concludes Spano. "We believe this helps our customers feel confident and safe working with us."